For Your Server Maintenance Contracts
To get the most benefit out of FogBugz (and Kiln if you've got The Bundle) for your Server, sign up for a maintenance contract and receive personalized, friendly service from the team that built these products. (If you're using our hosted "On Demand" service, don't worry – maintenance is included.)
Fog Creek maintenance contracts are purchased in one year increments at $0.10 per user per day, or $4,999 per year for a Site License. For example, if you have 10 users, a one year maintenance contract is about $365.
Maintenance contracts include:
- Every new version of FogBugz (and Kiln if you've got The Bundle),
including major releases and patches - Unlimited telephone support
- Email questions answered within one business day
Installation help can be provided via Fog Creek Copilot, a remote control system where our technical support personnel will temporarily control your computer to get things up and running.
Even without a maintenance contract, you are entitled to:
- Unlimited free patches for security-related bugs
- Access to the FogBugz Knowledge Exchange, where you can find answers to your questions from the FogBugz user community and Fog Creek engineers.
If you wish to resume a maintenance contract after it has lapsed, you may do so by paying for the period from the time it has lapsed.
The Fog Creek Promise: If you’re not satisfied, for any reason, within 90 days you get a full refund, period, no questions asked. We don’t want your money if you’re not amazingly happy.