What's New in FogBugz 4.0
This page describes FogBugz 4.0, but we're already on version 6.0!
FogBugz 4.0 is a huge new release! With dozens of major new features and a fresh new user interface that's clearer, simpler, and more attractive, 4.0 is a must-have upgrade.
The new FogBugz Screenshot tool runs on your Windows or Macintosh desktop and lets you submit screenshots of bugs to FogBugz with just two mouse clicks.
Fine-grained permissions allow you to create groups based on clients or departments, and grant permissions to users in those groups.
Discussion groups for your team or customers with advanced moderation and spam filtering. You can even link discussion topics to FogBugz cases to make sure your customers are getting replies to questions they ask in the discussion group.
RSS support lets you subscribe to any saved filter or any individual bug using an RSS reader.
Due dates allow you to track urgent bugs and features, and insure that customer email gets a timely response.
Maintain release notes and compile them automatically so you can generate one of these "What's New" pages for your own software.
Automatic conflict detection warns you if you are about to submit a change to a bug that someone else changed behind your back or reply to a customer who has already received a reply.
Edit filters with a click of the mouse, right on the list page.
Manage saved filters just like web browser favorites.
Batch editing lets you do anything to a group of bugs that you can do to a single bug. You can select multiple bugs on the list page with checkboxes, or, to select a group of bugs all at once, click on the checkbox at one end of the group you want to select and then shift-click on the checkbox at the other end. Then make any change to a group of bugs (for example, change all their priorities) at once. You can even perform multiple steps (e.g. first resolve and then close a block of bugs) without having to reselect them.
Email handling is substantially enhanced to make FogBugz the ultimate team email client. New features:
- An extremely effective spam filter filters incoming spam using Bayesian Filtering, the most reliable method known today for spam blocking.
- FogBugz AutoSort automatically sorts incoming email into categories based on the training you provide.
- Compose and track email to customers from right inside FogBugz using the Send Email menu item.
Predefined snippets let you respond to frequently-asked questions by typing a couple of keystrokes.- Send a confirmation email automatically to customers when mail messages are received, optionally giving the customer a URL they can use to track the status of their case.
- Quickly find other email from the same customer or domain name.
- Email threads are shown more compactly by hiding the "original message" portion of email replies.
- Automatically set a due date for responding to customer email (e.g. "within 4 business hours") and track customer email that hasn't been replied to in time.
- Better handling of large attachments.
