Enable the FogBugz Log Files

To troubleshoot problems involving Dispatcho (e.g. when email is not being pulled into FogBugz), it is useful to view the FogBugz Maintenance log file, fogbugzmaint.txt. To troubleshoot problems with license installing, you can view another log file called fogutil.txt.

  1. Edit the registry using REGEDIT. Navigate to:

    HKEY_LOCAL_MACHINE\
    SOFTWARE\
    Fog Creek Software\
    FogBugz

  2. In the righthand pane, right click and choose New > DWORD Value

  3. Create a value named Logging and set it to 10 (that's hexadecimal). This turns on both log files.

  4. Using your web browser, go to your FogBugz site and try to log on (to trigger license validation). For FogBugz Maintenance problems, make sure there is mail sitting patiently on your mail server, and give the Maintenance Service enough time to check for the mail (the "Check for new mail" interval setting on the Mailboxes page).

  5. Run the Windows Event Viewer and look in the Application Log. Look for a message from FogBugz, which will tell you the location where the FogUtil log file was written (probably something like fogutil.txt in your Windows directory). A message from FogBugz Maintenance Service will tell you where the fogbugzmaint.txt log file lives.

  6. For technical support, send the appropriate log file to us.

  7. In the registry, turn off logging by setting the Logging key to 0.

Note: If you use an email client to view the messages sitting on your mail server, it must be a POP3 client, not an IMAP client.