Lost Password to Administrator Account
If you are using FogBugz On Demand, disregard this guide and contact us. This article is meant for Licensed FogBugz.
You will need direct database access to follow these instructions. You can find the location of your FogBugz database by using regedit and looking at the value for sConnectionString in the registry under HKEY_LOCAL_MACHINE\Software\Fog Creek Software\FogBugz\[path to your install]
If you have lost the password to all the administrator accounts in FogBugz, follow these instructions to reset one of the passwords.
- On the FogBugz database server, look in the table called Setting.
- Find the row that has the sKey set to fPasswordEnable and set its sValue column to be 0 (zero).
At this point FogBugz will allow anyone to log on without a password.
- Using a web browser, log on to your FogBugz administrator account
- Back in the database, change the sValue column for fPasswordEnable back to 1.
- In your web browser, change the administrator password.
For older versions (pre 4.0.27) of FogBugz, fPasswordEnable is stored in the registry:
- On the FogBugz server, log on as a member of the Administrators group and run REGEDIT.
- Navigate to:
HKEY_LOCAL_MACHINE
+SOFTWARE
+Fog Creek Software
+FogBugz
+path of FogBugz installation
- Double click on fPasswordEnable and set the value data to 0 (zero).
At this point FogBugz will allow anyone to log on without a password.
- Using a web browser, log on to your FogBugz administrator account
- Using RegEdit, change fPasswordEnable back to 1.
- In your web browser, change the administrator password.
