Rashmi Sinha writes:

We are using Fogbugz for bugs, features, all project related (structured) communication. The nice thing about Fogbugz is that you can make a case out of anything, a bug, a feature idea, a customer support request. Once its a case in Fogbugz, it can be assigned and tracked. When I spot a bug, I add it to Fogbugz. When I think of a change in the design, I create a new case in Fogbugz. Fogbugz is not perfect, but its much better than managing the project using Basecamp and Trac (our previous bug tracking system). And I especially like how easy Fogbugz makes it to filter and find information. The whole concept of shared filters is great.

Read the rest here on Rashmi's blog...