Prospective customers often ask about who our clients are, that is, who's using FogBugz.  They probably want to feel confident about the future of Fog Creek and don’t really have questions about the quality of the software, which they usually determine for themselves anyway by signing up for a free 45 day trial. 

The answer to the question “who uses FogBugz?” is: a lot of different companies.  But that answer won’t do, and as a matter of policy—to respect the privacy of our clients—we don’t give this information out.  Other companies often have a hit parade of their clients listed on their website, but obviously we don’t.  But the question still needs answering.  Our default response is to tell people what industries our customers come from as the next best answer to telling them who the clients actually are.

I’ve been answering this question whenever it comes up, and it comes up regularly, so in the spirit of Joel’s article on customer service and Thomas Limoncelli's book,  I’ll attempt to fix it once (Joel actually says to fix it twice, but Joel and Limoncelli are making the same excellent point).

Many of our clients are well known, and they are housed all over the world.  Here is a sample of our clients' industries.

Software development

Investment banks

Law firms

Aerospace

Research universities

Private colleges

Law enforcement agencies

Media companies

Federal and State Government agencies

Medical companies

Tech support

City governments

Game developers

Accounting firms

Music publishers

Mobile phone companies

Cartage companies

And more…

FogBugz is used by small teams and huge organizations in all sorts of different industries.  I hope this list helps give a sense of who uses FogBugz, and demonstrates the range of our clients, and thereby addresses what people are interested in learning when they ask, "who uses FogBugz?"