Priorities

Every case in the system is given a priority from 1 to 7, where 1 is the highest priority.

You can rename the text labels given to priority 1 through 7 to suit your preferences.

To change the labels:

• Log on as an administrator
• Click Priority in the menu bar

The best way to use priorities is to have a single, global priority scheme across all your projects, bugs, and features, so that every team member can always work down their list of cases in order of priority.

Here is a typical scheme you might use:

1. Life or death emergency... the roof is actually on fire. Drop everything and fix.
2. A customer is waiting for this
3. Very important
4. Important
5. Not so important - fix if time
6. Probably won't fix but worth remembering
7. Do not fix

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