Printable Brochure (PDF)Customer Email
FogBugz lets your team collaboratively handle a public email address (e.g., support@example.com). When an email message comes in, FogBugz AutoSort automatically discards spam, and sorts the real messages into different areas, based on your training. Anyone on the team can see the entire history of each email conversation with a given customer, so they can send a well-informed reply. The customer gets an automatic email reply with a URL they can click to check the status of their inquiry.
When a customer reports a bug, it can be assigned straight to a developer to fix, and it will be tracked just like any other bug.
