Support engineer
Not at Fog Creek Software. Everything about the way we support our customers is different.
To start with, we let our customers decide if they want to pay us or not.
We tell our customers that if they're not delighted they don't have to pay us. Our
front line staff have the authority it takes to do whatever
is necessary to make our customers happy. When customers call us with a problem, they're genuinely happy to get a human
on the phone right away, and we solve their problem, no matter what it takes. That's why we've grown tenfold in the last four
years and that's why our flagship product, FogBugz, rules. Oh, also, it really
rocks. It even has a cute kiwi mascot.
Being a support engineer at Fog Creek is like no other tech support position you've ever had. You're a first class member of the technical staff, located in the same plush midtown office with the development team, with full benefits (see below) from day one, including stock, 20 days a year of vacation, free lunch and soft drinks, complete health insurance, reimbursed gym membership, and more, all from your first day. We're a small, friendly company, and we all eat lunch together every day around one really big table. When you can't solve something, the programming team is down the hall and they'll help you. And we're going to rely on you to tell us what problems keep coming up, because the developers are going to fix them, once and for all, in code, so that they never happen again.
Our attitude to fix things once and for all, instead of relying on our tech support team to walk customers through the same workarounds again and again, means that the kinds of problems you'll be working on are much more diverse and interesting. This is a real problem solving job, not just repetitive troubleshooting.
You'll be the first line of contact, by phone, web, IM, and email, for customers who need technical
support and installation help for our products. You'll learn FogBugz inside out, and help the
sales team with technical questions.
You'll also develop and maintain the content in our online knowledge base, help the development team manage new releases, test new software, and run beta tests.
Requirements
- Technical understanding of how the web works: web servers, HTTP, HTML, FTP, etc. Ability to create a web site from scratch.
- Bachelors' degree or equivalent
- A friendly demeanor and desire to work with customers
- Excellent command of written and spoken English
- Permanent legal right to work in the US
- This position is in our office in midtown New York. No telecommuting.
The following skills would be helpful:
- Experience with Windows Server system administration, including IIS servers
- Experience with Linux/BSD/Solaris system administration, including Apache
- Experience with Microsoft SQL Server administration and/or MySQL administration, and SQL queries
- Familiarity with the software development process
Benefits
- Competitive salary
- Free gym membership
- Free MetroCard
- Free lunch
- Free soft drinks and snacks
- Comprehensive health insurance plan
- 401(k) retirement plan with matching
- Stock plan
- Generous parental leave policy
- Flextime
- Four weeks paid vacation
About Fog Creek Software
Fog Creek Software is a small, entrepreneurial software company in New York City founded in 2000. Our key products are FogBugz and Copilot; both have been very successful and we have another major product under development. We bootstrapped ourselves without outside investment and have been profitable from the beginning.
Fog Creek Software, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
To apply, please email us at jobs@fogcreek.com, attaching a current resume in HTML, Word, Plain Text or PDF format. In the body of the email, explain why you would be a good fit for this job. If you have a website, send us the URL.
