FogBugz 7.3 Now Available

Monday, May 17, 2010 by Dan Wilson

(Click here to skip straight to the "What's New" page.)

FogBugz 7.3 has been released!  We've completed updating all of our On Demand customers' sites and the FogBugz 7.3.0 installer is nowavailable to all Licensed FogBugz customers with an up-to-date support contract.  If you're reading this and are not yet a customer, there's nobetter time to start a free trial of FogBugz, the premier issue tracking and project management tool for software teams.

We've been listening to our customers closely, and the list of major features in FogBugz 7.3 reads like a direct response to some of their most common requests:

1. New Plugin: Case Event Edit

Some of our customers are forced to follow a standards-compliant caseworkflow preventing them from making changes to data previously committed to a FogBugz case.  But others don't operate under such constraints, and wonder why FogBugz won't let them go back and fix their typos or sightly incorrect bug descriptions.

Well, we're pleased to announce that those customers can now go to the FogBugz Plugin Gallery and get the Case Event Edit Plugin. Once installed, a subtle "edit" control will appear next to every case event containing user-entered text or an attachment. Clicking on the link will open up anediting form right inline:

...And a complete edit history for the case event is preserved and is viewable at any time:


2. Resizable Case View

For years, the layout of the FogBugz case view has had a static width that we've thought optimal for readability.  Having heard from many users who disagree with our assessment, we've decided to change the width to, well, whatever the user wants it to be.

Using an intuitive set of drag handles, you can make the width of the case view arbitrarily wide, as well as fine-tune the relative width of the left and right columns.
 

3. Improved Agile/Scrum Support

FogBugz 7.3 users will be able to install the new and improved Project Backlog Plugin, which allows for AJAX-enabled editing of the backlog right from the FogBugz Case List.
 

4. IMAP Support

Organizations that don't want to open up their email servers to POP3 traffic will be happy to hear that FogBugz mailboxes can now grab incoming email messages using the IMAP protocol.
 

 
5. Bulk Reply and Improved Bulk Editing

FogBugz 7.3 allows you to handle large groups of cases like never before. To send a group of correspondents the same email message, a you can just highlight several cases and click "Reply."  While authoring an email in the bulk reply interface, you'll be able to use the preview pane to make sure your reply is right for allrecipients, and even use special snippet tokens to include case-specific information in each email.
 

 
In addition, for all types of bulk editing, a new "Event History" pane below the editing controls lets you flip through the complete history of each case you're editing.
 
 

These are just the bigger features and fixes in FogBugz 7.3; to get the complete story check out the official 7.3.0 release notes.

We at Fog Creek Software know that FogBugz plays a critically important role in keeping thousands of software businesses running, and we remain committed to keeping our users happy and productive.  We hope you enjoy using FogBugz 7.3, and look forward to hearing your feedback via the FogBugz Knowledge Exchange or by email.
 

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LadyBugz: A New FogBugz Client for Macintosh

Thursday, April 08, 2010 by Dan Wilson

Lithograph Software has just released Version 1.1 of LadyBugz, their FogBugz client for Mac OS X.  It's an extremely complete solution that deeply integrates FogBugz into your desktop, and makes use of popular OS X UI conventions:

  • Cases can be assigned just by dragging and dropping to a particular FogBugz user.
  • Replies to customer inquiries look and feel just like the mac native Mail app.
  • Cases and events can be viewed in independent windows.
If you're an OS X user, LadyBugz is definitely worth checking out.  It's now available for trial and purchase on the Lithoglyph site.

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Tickets: A FogBugz Client for Mac

Monday, January 18, 2010 by Dan Wilson

Manicwave Productions has just released Tickets (v1.0), a Mac OS X client for FogBugz. It provides an elegant Cocoa interface for fast, easy case entry.  You can also attach screenshots, and use an integrated status bar menu to browse the history of recently created cases.  Tickets even provides excellent features for power users, including support for Global Hotkeys and Applescript automation.

Tickets requires Mac OS X 10.6+, and is available for purchase on the Manicwave website.


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Get the Fog Creek Developer Newsletter

Friday, January 08, 2010 by Dan Wilson

We've just started sending out an email newsletter to Fog Creek customers who are interested in:

  • Classic articles on software development and project management
  • Release announcements concerning offerings from Fog Creek and its partners
  • Helpful how-to guides for FogBugz and other Fog Creek products such as Kiln and StackExchange
  • Links to new posts appearing on this blog

Sign up here: http://www.fogcreek.com/FogBugz/Newsletter.aspx

And check out the web-based copy of Issue #1 (sent out this week) right here: http://media.fogcreek.com/newsletter/2010/Newsletter1.html

Newsletters will go out roughly twice a month. Feel free to forward them along to friends and coworkers!


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SnapABug Visual Customer Support

Tuesday, December 01, 2009 by Dan Wilson

The FogBugz Team is pleased to invite another product into our partner ecosystem: SnapABug Visual Customer Support.

SnapABug allows website designers to quickly and easily embed a small (but powerful) "Help" widget in their site. When a user of the site experiences a problem and clicks the control, they're presented with a small form that gathers their email address, a short description of the problem, and (optionally) a screenshot of what they're seeing on the website.

Here's the best part: if you use FogBugz to track your customer issues (and honestly, why wouldn't you), you can configure SnapABug to automatically generate a FogBugz case that contains all the data entered into the SnapABug form, with screenshot attached.  It's never been so easy to run a responsive help desk for your customers: instead of spending valuable time determining the particulars of the problem, you can use SnapABug to quickly discover, reproduce and diagnose the bugs getting in the way of your users' happiness.

Learn more about SnapABug and start a free trial at http://www.snapabug.com/.


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Foglyn: The FogBugz Plugin for Eclipse

Wednesday, November 18, 2009 by Dan Wilson

FogBugz users who develop in the Eclipse IDE should have a serious look at Foglyn, an Eclipse plugin by Peter Štibraný that allows you to view, organize, and manipulate your FogBugz cases without ever leaving the IDE. 

Foglyn smartly builds upon the Mylyn task management interface to make it perfect for use with FogBugz:

Eclipse users can visit www.foglyn.com to download the plugin and try it free for 45 days.


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The FogBugz Knowledge Exchange

Friday, October 23, 2009 by Dan Wilson

We recently launched the FogBugz Knowledge Exchange, a powerful Q&A resource for anyone who wants to learn, teach or discuss FogBugz.  It was (quickly and easily) built upon the Fog Creek StackExchange platform, and has been continuously gathering users and helpful content since the moment it hit the Interwebs.  It's no surprise to see that Support Lead Rich Armstrong is currently at the top of the reputation rankings, with FogBugz Development Ninja David Fullerton also strong out of the gate.

In the past week or so, we've taken the additional step of moving all FogBugz 7 Knowledge Base Content onto the Knowledge Exchange.  (Users of the original FogBugz Knowledge Base will be redirected there automatically when they navigate to an article pertaining to FogBugz 7.)  It may seem a bit odd at first to have a dude named "FogBugz KB" lurking around, asking and answering his own questions.  But now that the KB content is on a StackExchange site, the community will be able to collaboratively edit and improve answers, provide alternative answers, and spin off related questions that will gradually fill the gaps in our collective FogBugz knowledge.

So if you have a question about FogBugz, be sure to head over to fogbugz.stackexchange.com and see if it's already been asked and answered (The StackExchange platform offers a fast full-text search of all content.).  If not, don't be afraid to ask.  No question is too newbie, and no question will remain unanswered for long.


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John Fuex Launches The "FogBugz News Network"

Monday, October 12, 2009 by Dan Wilson

No, it's not a cable news station, it's a brand new FogBugz Plugin that gives you up-to-the-minute updates on your team's activity.

The FogBugz News Network (FNN) Plugin allows you to quickly view the most recent updates to cases in your FogBugz database.  You can choose to see everything that's happening on your FogBugz site, or filter by project and/or user to zero in on the cases you care about.

The Plugin also includes a "Work In Progress" report that shows which cases users are currently working on, including updated estimates and time remaining values for each.

You can download the Plugin form the FogBugz Plugin Gallery.  To learn more about FogBugz Plugin development, check out our "Features" page, the FogBugz Developers Wiki and the Plugin Ideas Forum.


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Balsamiq Mockups for FogBugz Now Shipping

Monday, September 28, 2009 by Dan Wilson

The FogBugz Team is pleased to report that the Balsamiq Mockups Plugin is officially out of beta and available for purchase.  We're huge fans of Balsamiq Mockups, and find it to be the ultimate tool for fast, effective spec writing.  The new FogBugz Plugin cranks the awesomeness up to 11 by allowing users to embed active, editable mockups in FogBugz cases and wiki pages. 

You can download the Plugin on Balsamiq's product page, or find it in the FogBugz Plugin Gallery.

To learn more about FogBugz Plugin development, check out our "Features" page, the FogBugz Developers Wiki and the Plugin Ideas Forum.


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Announcing FogBugz 7.0

Monday, July 20, 2009 by Dan Wilson

(Click here to skip straight to the "What's New" page.)

FogBugz 7.0 has launched, and the Fog Creek office is buzzing with activity.  We're answering customers' questions, helping them through the upgrade process, and making sure that nothing falls through the cracks (by using FogBugz, of course).

Focused Flexibility

We're proud to have created a new version of FogBugz that adds an enormous amount of flexibility, but stays true to our core design philosophy.  You can now add structure to your task list with subcases, and use tags to create your own taxonomy.  You can use Burn Down Charts to track your agile development sprint, or use new EBS 2.0 features to track a longer-term effort involving dependencies and part-time participants.

But the ease and simplicity of the FogBugz case workflow hasn't changed. Resolved cases are still automatically assigned back to case opener for verification.* The number of case fields is kept at a bare minimum,* and of course the number of required fields is still zero.

*FogBugz Plugins

Sorry for all the asterisks, but I've left out a major part of the FogBugz 7 story.  We've adhered to our design philosophy in core FogBugz, but that doesn't mean you can't bend the rules by installing a Plugin or two.  You can use the Custom Workflow Plugin to tweak the rules for case assignment (as well as create custom categories and statuses), or install the Custom Fields Plugin to add those extra few case fields your organization can't live without.  These are just two of the many Plugins available at launch in the FogBugz Plugin Gallery.

We've also opened up the FogBugz Plugin Platform, allowing any developer to create Plugins that can deeply integrate with nearly every piece of FogBugz functionality.  We're launching with a first batch of plugins created by the FogBugz development community including Balsamiq Mockups for FogBugz, Kanban Board, FB_Scratchout, and ClarkKent.  We look forward to seeing many more, and will follow up with blog posts about our favorites.

An Emphasis on Usability

FogBugz 7.0 isn't just about big new features and the introduction of Plugins.  It's also about the dozens of usability tweaks that will make life easier for our users.  Case number fields are now aided by auto-complete, so forget about having to remember or copy six-digit numbers.  A new context menu control in the case list allows you to perform actions on cases more directly.  An "Add Fields" control in the case view clears unused fields out of your way. These enhancements are really just the tip of the iceberg; if you're evaluating FogBugz 7.0 we recommend a nice, long test drive.

The Passion of the Kiwi

A lot of hard work went into fulfilling the team's product vision and making sure FogBugz 7.0 meets a wide range of customer needs.  For example, the Plugin architecture was born out of months of hard work by the FogBugz development team, who first ported our entire code base to the .NET platform and then created a massive API that touched nearly every part of the application.

The herculean task of creating the Plugin architecture was nearly complete when I arrived at Fog Creek last September.  Right off the bat, I was tasked with writing feature specifications, which I spent months churning out, each one a little bit less clueless than the last.  It's been quite an experience to work with the FogBugz team, to see (the good parts of) my mockups turn into living, breathing features that exceeded my expectations.

The FogBugz Developer Series

Stay tuned for a series of blog posts from the developers who crafted FogBugz 7.0.  You'll first hear from Brett Kiefer, designer and developer of Evidence-Based Scheduling (EBS) v2.0.


Categories: FogBugz

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