Quick Answers

Our easily-searchable Fog Creek Knowledge Base is kept up to date with the latest information and answers to common questions. We also have resources for our system status and release notes.

Get In Touch

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    We answer all email within one business day. If it's been one business day and you have not received a response from us, call us! It's very likely that your message or our response got waylaid by the Internet.

    You can also email customer-service@fogcreek.com, or check our help site at help.fogcreek.com for answers to your questions.


    Our support hours are 9am to 5pm EST (UTC-5) Monday through Friday. We always try to make ourselves available outside those hours as much as possible.

    Our Office

    Fog Creek Software is located at the corner of Broadway and Exchange Place in New York City's Financial District.

    55 Broadway, 25th Floor
    New York, NY 10006


    Our office is within 3 blocks of the 1, 2, 3, 4, 5, R, J and Z subway lines. The World Trade Center PATH station and A, C and E subway lines are also nearby.

    Helicopter: Sorry, our garden is too small to land.
    Alligators: Please enter via NYC sewers.