Customer Support Help Desk

Focus on your customers with their feedback and issues built in to your development process.

Customer Service Taken Care Of

Talk to your customers from inside FogBugz. Set up support mail so that customer emails go straight to the relevant team or member's inbox.

Customer Support Case

See a Full Customer History

Easily see a customer's entire email history. So you can send relevant, well-informed replies. And, if a customer writes in about a critical issue, you can assign the case to a developer for immediate action.

Customer Support History

Save Time with Templated Responses

Repeat yourself, easily, with Snippets. Send quick, pre-formed responses to answer common questions that your team received. Save time and dramatically improve your team's response rates.

Customer Support Snippets
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