Watch Joel demo source control and project workflows in Fogbugz and Kiln
Browser-based Bug Tracking with FogBugz
With software teams increasingly cooperating from multiple locations and multiple devices per team member, the majority of our customers are moving towards online bug tracking rather than using on-premises bug tracking systems or, even worse, per-computer systems like Excel spreadsheets or email inboxes. FogBugz is available as an online service: simply sign up for an account and we'll track your issues for the entire team, allowing you to get a handle on your software project management. You can try FogBugz absolutely free for 45 days.
Crafted With Care By Fog Creek
Joel Spolsky and Michael Pryor founded Fog Creek with the goal of creating a company where the best developers would be empowered to create the best software. We built FogBugz because the best developers deserved the best bug tracker and the existing solutions were inadequate, and only started selling it when our customers told them it was better than what they were using. We eat our own dogfood and run the entire company -- development, customer support, internal Wikis, and all -- on FogBugz, and it runs on the same hardware your online bug tracker will. You can trust us to react to any issue with the service with alacrity because before it can inconvenience you it would be an emergency for us.
Supports Your Workflow
Every development team is the same and every development team is different: we all have our own ways of doing things. FogBugz comes with a point of view on how you should be doing software development, but it is also customizable to work in the way you work. It also has a rich plugin system which many of our customers have used to extend it to fit their businesses, from supporting Balsamiq Mockups to iPhone clients.
Does Not Require Installation
One of the big reasons to use an online bug tracker as opposed to something installed on your server is that installing and maintaining software is a form of waste: time spent installing a bug tracker doesn't get you any closer to shipping wonderful software to your customers. FogBugz cuts out the waste: we deal with getting the bug tracker running so that you don't have to. (It takes us under a minute to provision a new account. Make sure you brew your coffee before signing up for the free trial -- you won't have enough time to do it during the signup.)
World Class Support
We are passionate about great software development and want to support your software development efforts, so we have free phone and email support for all customers, even trial users. Your call won't get handled in an anonymous call center -- our Customer Support team is passionate, well-informed, and eats lunch every day with the product team and CEO. We support customers all over the world from our office at 55 Broadway, New York City. If the software is giving you trouble, call us at 1-888-FOGBUGZ (888-364-2849) and we will fix your problem.
Search For Cases Easily
The software product lifecycle stretches years, and no person can remember everything that happened to the software over that period. FogBugz lets you easily search for past issues, by any attribute you could think of or our comprehensive full-text search. We also let every user customize this dashboard easily so that they see only the issues relevant to their work: less clutter means a more efficient developer.
Collaborate With Coworkers Easily
Software development is a collaborative process. Unfortunately, many development teams use solutions like sticky notes, Excel spreadsheets, or email to track their bugs. These are very difficult to share with one's coworkers, so you have poor visibility into what state bugs are in and whether a particular customer need has been met yet. Have you ever tried to merge two versions of a bug tracking spreadsheet together? It almost invariably causes someone to forget to copy/paste something before they put it back onto the network share, and you lose collective knowledge of that bug until the next time the system blows up. FogBugz lets everyone see what they need to see and, if desired, you have fine-grained control over access permissions so that particular users or groups are the only folks in your organization allowed to see particular projects. (We treat your data with the care we treat our own data with, so rest assured, we have the security and backups of it covered.)