The Fog Creek Promise

If you’re not satisfied, for any reason, within 90 days you get a full refund, period, no questions asked. We don’t want your money if you’re not amazingly happy.


Trusted by over 20,000 organizations in 120 countries.

Happy FogBugz customers include: Intel, Ebay, Apple, Tumblr, Microsoft, NOAA, Sony, Dow Jones, and ESPN

When will I be charged?

You'll be billed at the end of your 45-day free trial. You can easily cancel online, anytime during your trial, without being charged. If you're unhappy for any reason within 90 days of your first payment, we'll give you a full refund.

Can FogBugz handle my giant team?

Of course! And there's even a price break – if you have more than 23 active usersAn "active user" is a someone who has an account and is allowed to access the system to make changes. (They don't necessarily have to log in to be considered active.) There are unlimited free community user accounts. These accounts can access and edit wikis, and submit bugs (but not participate in their resolution)., we charge a flat monthly rate.

Number of Users FogBugz FogBugz & Kiln
24 - 150 $599 per month $719 per month
151 - 1000 $999 per month $1,199 per month
Unlimited $2,499 per month $2,999 per month

Pricing for academics and non-profits?

Please contact us via email. Fog Creek Software does not offer separate governmental pricing.

What are the Terms of Service?

View our complete terms of service

Do you offer documentation for FogBugz?

Absolutely! We have a comprehensive knowledge base.

Do you offer FogBugz training?

Fog Creek Professional Services shorten your path to success by providing expert guidance every step of the way. We'll get your team up-to-speed with your new tools as quickly as possible.

What features are included?

  • All the features of the latest version of FogBugz, including bug tracking, wikis, discussion groups, email, source control integration, and plugins
  • Professional hosting at one of our secure data centers
  • Unlimited technical support
  • Free automatic upgrades as soon as they become available
  • Automatic data backups
  • Add or remove users at any time inside FogBugz
  • No up-front contract or commitment: pay as you go for the number of users you need and cancel at any time

Any deals for students or startups?

Our tools are free for student and startup teams of two users or less. This allows teams of one or two people to use a complete, full-featured version of FogBugz, professionally hosted at our data center, at absolutely no cost. No credit cards, no advertising, and no catch.

If you already have an account you can switch to the free two user limited account by going to the Admin -> Your FogBugz On Demand Account menu.