Customer support? Really? Isn't that what you do when you can't get a job waiting tables? Don't you spend your days making excuses for people who don't want to "deal" with customers?
Being a part of the support team at Fog Creek Software is different.
Being a support engineer at Fog Creek is like no other support position. You'll be a full Member of Technical Staff, working with the product development team, with full benefits from day one.
This is a great job for someone energized by the possibilities offered by programming, but less excited about chasing down weird text-encoding corner cases and poring over billing code. You will be consistently challenged and engaged by diverse and interesting problems. You'll use a constantly changing tool set to solve a constantly changing array of problems. There's room for coding in this position, but you don't have to be a coder to succeed in it.
We give you Slack
The customer-facing employees in an organization often have the best information about pain points in a product, but they're rarely given a spare moment to think about potential improvements.
We believe that you can't think strategically and objectively when you're always being asked to empathize and communicate with customers. We use relentless automation and improvement to give our support team what's referred to as "slack." Slack is breathing room to think about ways to make your job easier or better. Each of our support engineers regularly takes full days, to work on projects that are strategic for the team or company.
- A broad technical curiosity and proven technical understanding. You've probably dabbled in a bunch of different languages.
- Bachelors' degree or equivalent
- The ability to communicate clearly and positively through written and spoken English
- Remote allowed
- Permanent legal right to work in the US for non-remote
One or more of the following skills would be helpful:
- Knowledge of distributed version control systems like Mercurial or Git
- SQL experience
- Internet troubleshooting experience (Fiddler2, Firebug, mad Chrome console skills, etc.)
All of Fog Creek's technical teams are geographically distributed. Every meeting takes place online (using chatrooms and Google Hangouts), and almost all of our work-related communication takes place on the Internet. That means that you can work from almost anywhere in the world, provided:
- You have access to broadband, stable, low-latency Internet, suitable for videoconferencing
- You have a dedicated, quiet place to work
- Your workday covers our support desk hours, 9 AM to 5 PM Eastern (1300-2100 GMT), Monday through Friday
- We have a way to pay you legally wherever you live
- Competitive salary
- Free gym membership
- Comprehensive health insurance plan
- 401(k) retirement plan with matching
- Generous parental leave policy
- Four weeks paid vacation
- All-expense-paid technical conferences
... and while you're in New York:
- Free MetroCard
- Free lunch
- Free soft drinks and snacks
How to apply
To apply, solve the problem below and include your solution as the first word in the subject line of your application email, which you can send to email@example.com.
Please include your current resume, and any code you used to solve the problem as an attachment. If you have a website, send us the URL. In the body of the email, explain why you would be a good fit for this job.
Sort the characters in the following string:
by the number of times the character appears in the following text (descending):
Note: the text scrolls.
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Now take the sorted string, and drop all the characters after (and including) the _. The remaining word is the answer.
About Fog Creek Software
Fog Creek Software is a small, entrepreneurial software company in New York City founded in 2000. Our key products are FogBugz and Kiln; both have been very successful. We bootstrapped ourselves without outside investment and have been profitable from the beginning.
Fog Creek Software, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.