The Fog Creek Promise

If you’re not satisfied, for any reason, within 90 days you get a full refund, period, no questions asked. We don’t want your money if you’re not amazingly happy.

Kiln is currently available via On Demand. If you currently use FogBugz for your server and would like more information about moving to the On Demand environment so that your team can use Kiln, please contact us.


When will I be charged?

You'll be billed at the end of your 45-day free trial. You can easily cancel online, anytime during your trial, without being charged. If you're unhappy for any reason within 90 days of your first payment, we'll give you a full refund.

Can Kiln handle my giant team?

Of course! There's even a price break - if you have more than 23 active users, we charge a flat monthly rate.

Number of Users Kiln Kiln & FogBugz
24 - 150 $599 per month $719 per month
151 - 1000 $999 per month $1,199 per month
Unlimited $2,499 per month $2,999 per month

Pricing for academics and non-profits?

Please contact us via email. Fog Creek Software does not offer separate governmental pricing.

What are the Terms of Service?

View our complete terms of service

Do you offer documentation for Kiln?

Absolutely! We have a comprehensive knowledge base.

What features are included?

  • All the features of the latest version of Kiln, including code reviews, the electric DAG, and large binary file support
  • Professional hosting at one of our secure data centers
  • Unlimited technical support
  • Free automatic upgrades as soon as they become available
  • Automatic data backups
  • Add or remove users at any time inside Kiln
  • No up-front contract or commitment: pay as you go for the number of users you need and cancel at any time
  • Free for student and startup teams of two users or less

Do you offer training?

Fog Creek Professional Services shorten your path to success by providing expert guidance every step of the way. We'll get your team up-to-speed with your new tools as quickly as possible.

Is there a free edition?

The Kiln Student and Startup Edition allows teams of one or two people to use a complete, full-featured version of Kiln, professionally hosted at our data center, at absolutely no cost. You don't have to provide a credit card, there's no advertising, and there's no catch. If you already have an account you can switch to the free two user limited account by clicking your avatar on the top-right, then Your On Demand Account.