Handle emails from multiple addresses or mailboxes. Whether they're from internal teams or external customers.
Send emails straight to the right team or member's inbox. Intelligent auto-sorting triages mail for you.
Craft relevant, well-informed replies. See a full customer's support history.
Save time logging issues. Have your software report errors, exceptions, and in-app customer feedback itself.
Know which bugs to prioritize. Record the number of occurrences of bugs automatically.
Spot and resolve issues before customers even report them.
Send quick, pre-formed responses to answer FAQs
Record similar problems and prioritize issues
Get alerted automatically to new relevant issues
Make issues public or allow select users to contribute
Developers have all the context they need